Legal
How we collect, use and protect your personal information, in line with POPIA.
Last Updated: 27 May 2026
Phase V Automotive Proprietary Limited and its associated operating dealership entities (“Phase V Automotive”, “Phase V”, “we”, “us”, or “our”) are committed to protecting your privacy and ensuring that your Personal Information is collected, processed, stored, and used responsibly and in accordance with applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your Personal Information when you access or use www.phasevautomotive.co.za (“Website”), interact with our dealerships or associated businesses, submit enquiries, request services, or engage with any of our associated automotive services.
By accessing or using the Website or providing us with your Personal Information, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to:
For purposes of this Privacy Policy:
Means information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person, including but not limited to: names and surnames, identity or passport numbers, contact details, physical and postal addresses, email addresses, employment information, financial information, banking details, vehicle ownership information, browsing behaviour, IP addresses, geolocation data, communications, and any other information defined as “personal information” under POPIA.
Means any operation concerning Personal Information, including collection, recording, storage, updating, use, dissemination, sharing, restriction, deletion, or destruction.
Means any dealership, subsidiary, division, affiliate, accident repair centre, associated entity, or operating business associated with Phase V Automotive.
We may collect and process the following categories of Personal Information:
We may collect Personal Information directly from you, through Website forms, Dealership interactions, finance applications, service or repair bookings, valuation submissions, cookies and tracking technologies, communications with us, OEM systems, finance providers, insurers, publicly available sources, third-party service providers, and analytics and CRM platforms.
We process Personal Information for purposes including but not limited to:
Responding to enquiries; facilitating vehicle sales; facilitating trade-ins; arranging test drives; customer communication.
Facilitating finance applications; affordability assessments; credit-related processing; identity verification; fraud prevention; regulatory compliance.
Managing service bookings; facilitating accident repairs; insurer communication; warranty processing; service updates.
Newsletters; promotions; campaign communications; customer relationship management; remarketing; audience analytics.
Improving Website functionality; user experience optimisation; traffic analysis; performance monitoring; conversion tracking; behavioural analysis.
Complying with Applicable Law; dispute resolution; fraud detection; information security; record retention obligations.
We may share Personal Information with Phase V Automotive Group Entities, Dealerships, OEM partners, finance providers, insurers, banks, valuation systems, CRM providers, analytics providers, website technology providers, marketing platforms, communication platforms, regulatory authorities, legal advisors, service providers, and associated third parties where reasonably necessary to provide Services or fulfil legal or operational obligations. We do not sell Personal Information to third parties.
We may use third-party providers to process Personal Information on our behalf, including finance houses, insurers, CRM systems, analytics platforms, digital advertising platforms, hosting providers, website developers, communication providers, marketing providers, valuation providers, and OEM-related systems. We take reasonable steps to ensure such providers maintain appropriate security and privacy safeguards.
The Website uses cookies, analytics tools, tracking technologies, remarketing technologies, behavioural monitoring tools, and similar technologies. These may include Google Analytics, Google Tag Manager, Meta Pixel, Hotjar, CRM integrations, conversion tracking systems and remarketing systems. They help us improve Website performance, analyse user behaviour, personalise content, measure campaign effectiveness, and improve user experience. Further information is available in our Cookie Policy.
Where permitted by Applicable Law, we may send you newsletters, promotional communications, dealership updates, service reminders, campaign information, and other marketing communications. You may opt out at any time using the unsubscribe mechanism included in communications, by adjusting communication preferences where available, or by contacting us through the channels available on the Website.
We implement reasonable technical and organisational measures to protect Personal Information against unauthorised access, loss, misuse, disclosure, alteration and destruction. These measures may include access controls, encryption, secure hosting environments, restricted access, monitoring systems and staff confidentiality obligations. Despite these measures, no online system can be guaranteed completely secure.
We retain Personal Information only for as long as necessary to fulfil the purpose for which it was collected, required by Applicable Law, required for legitimate business purposes, necessary for dispute resolution, or necessary for contractual obligations. Information may be retained longer where legally required or permitted.
Subject to Applicable Law, you may request access to your Personal Information, request correction of inaccurate information, object to certain processing activities, withdraw consent where processing is based on consent, request deletion of information where legally permissible, and lodge complaints with the Information Regulator. Requests may be subject to identity verification and applicable legal limitations.
Personal Information may be stored or processed in jurisdictions outside South Africa where service providers operate internationally, cloud hosting environments are used, or analytics or CRM systems operate internationally. Where cross-border transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.
The Website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of third-party websites or services. Use of third-party platforms is at your own risk and subject to their policies and terms.
The Website and Services are not intended for persons under the age of 18 without parental or guardian involvement. We do not knowingly collect Personal Information from minors without appropriate consent.
We may update this Privacy Policy from time to time. Updated versions will be published on the Website together with an updated “Last Updated” date. Continued use of the Website following updates constitutes acceptance of the revised Privacy Policy.
Requests relating to access to Personal Information, correction requests, objections, data rights, or PAIA-related matters may be directed to the appointed Information Officer of Phase V Automotive in accordance with our PAIA Manual and Applicable Law.
For any questions relating to this Privacy Policy or the processing of Personal Information, please contact us through the appropriate communication channels made available on the Website. Contact details for individual Dealerships and Group Entities are available on their respective dealership pages.
Send us your details and our team will be in touch.
Location: Gauteng
A Technical Apprentice at Phase V Automotive is the first step towards a rewarding career in the automotive industry. Working alongside experienced technicians, you’ll receive practical training while developing the technical knowledge and skills required to service, diagnose and repair vehicles to manufacturer standards.
If you’re passionate about automotive technology, eager to learn and committed to delivering quality workmanship, this is an opportunity to build your future with one of South Africa’s leading automotive groups.
Location: Finance
The Accountant supports the financial integrity of the business through accurate reporting, sound financial controls and effective commercial support. This role contributes to informed decision-making across the Phase V Automotive Group.
Location: Gauteng
The HR Administrator plays an important role in supporting our people and maintaining the smooth day-to-day operation of the dealership. From onboarding new employees and payroll administration to employee relations and HR compliance, this role helps ensure every team member is supported throughout their journey at Phase V Automotive.
Working closely with management, you’ll contribute to a professional, compliant and people-focused workplace that reflects the standards of our business.
Location: Gauteng
The Parts Sales Executive plays an important role in supporting both our workshop and retail customers. This position requires strong product knowledge, attention to detail and a commitment to delivering efficient, accurate service.
Location: Gauteng
Our Sales Executives create lasting customer relationships while helping customers find the right vehicle for their needs. Representing leading automotive brands, you’ll combine product expertise with exceptional customer service to deliver an ownership experience that reflects the Phase V Automotive standard.
